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Scams perpetrated by criminals

Criminals try to obtain information by deception which can occur face to face, on the telephone or online.

Some of the ways which criminals attempt to obtain information to assume your financial identity are:

  1. Hoax Emails - claim to be sent from banks or other organisations often requesting Internet banking password and logon details. They may contain a link which directs the customer to a fake bank website where, if the customer record data, it can be retrieved by criminals

  2. Telephone scams - hoax phone calls in which criminals claim to be from the bank customers questions about their identity, for example date of birth, PIN or credit card details.

  3. Online – some Trojan viruses can capture user’s keystrokes and send them back to the criminals. A keystroke logger can activated by clicking on a link in a hoax email or surfing the Internet.

  4. Fake job advertisements – criminals target Australian consumers to act as ‘money transfer agents’ in the sale of goods and services through a range of means including placing fake job advertisements, sending out unsolicited emails and approaching potential ‘agents’ via online chat rooms.  These ‘agents’ then receive funds into their accounts. The ABA advises that these funds are often the proceeds of fraud and persons who act as ‘agents’ in schemes like this are effectively laundering the proceeds of crime committed against their fellow consumers.
If you are approached for your confidential banking details such as your PIN, Internet banking password or logon information, you should be immediately suspicious and ignore the request. A bank will never ask you for this confidential information. You wouldn’t give someone your online banking password if they asked for it in the real world – the same goes for the online world. By taking some simple precautions, we can all make it harder for the thieves.



This website gives information of a general nature and is not intended to be relied on by readers as advice in any particular matter. We suggest that you consult your financial planner on how this information may apply to your own circumstances.