Fact sheets

Fact sheets	What it tells you
Practical prevention tips Download	A checklist of ways you can make your personal information more secure.
Protecting yourself online Download	More tips to help you develop secure Internet practices.
Checking your credit file Download	Find out what's in your credit file and how you can use it to monitor if your identity is being misused.
Protecting your business information Download	Useful information for any business that keeps sensitive information and uses the Internet for trading, selling or record keeping.
Protecting your customers Download	Check what protections your business has in place with regards to personal details of customers and your privacy obligations.
Immediate steps Download	Outlines the various steps you need to take if your identity has been stolen. Because it's essential that you act quickly once this has happened, use these steps as a checklist of what you need to do.
Resolving specific problems Download	Learn how to respond to specific problems such as if someone is writing fraudulent cheques in your name or if a debt collector contacts you.
If your wallet or handbag is stolen Download	In the event that your wallet is lost or stolen, we've provided a checklist for you to use as a record of all the items that you usually carry in your wallet and the emergency contact details of the issuing company.
Keeping records Download	It's important you keep good records of any dealings you have with the police and the other organisations. Find out how to stay organised.

How to get a copy of a fact sheet

You can either:

• Download a PDF or Word version of the fact sheets, especially designed for easy printing; or
• Read it online using the links above; or
• If you would like to obtain a free copy of the printed fact sheet please contact the ABA:
• E-mail: send your e-mail to reception@bankers.asn.au (don’t forget to include your full name and mailing address)
• Telephone: 1800 009 180 (freecall)
• Post: write to us at Australian Bankers’ Association, Level 3, 56 Pitt Street, Sydney NSW 2000.

To make the best use of PDF files make sure you have the latest version of Adobe Reader. You can download this free from Adobe's website at www.adobe.com