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Fact sheets

Fact sheets What it tells you
Practical prevention tips

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A checklist of ways you can make your personal information more secure.
Protecting yourself online

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More tips to help you develop secure Internet practices.
Checking your credit file

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Find out what's in your credit file and how you can use it to monitor if your identity is being misused.
Protecting your business information

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Useful information for any business that keeps sensitive information and uses the Internet for trading, selling or record keeping.
Protecting your customers

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Check what protections your business has in place with regards to personal details of customers and your privacy obligations.
Immediate steps

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Outlines the various steps you need to take if your identity has been stolen. Because it's essential that you act quickly once this has happened, use these steps as a checklist of what you need to do.
Resolving specific problems

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Learn how to respond to specific problems such as if someone is writing fraudulent cheques in your name or if a debt collector contacts you.
If your wallet or handbag is stolen

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In the event that your wallet is lost or stolen, we've provided a checklist for you to use as a record of all the items that you usually carry in your wallet and the emergency contact details of the issuing company.
Keeping records

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It's important you keep good records of any dealings you have with the police and the other organisations. Find out how to stay organised.

How to get a copy of a fact sheet

You can either:

  • Download a PDF or Word version of the fact sheets, especially designed for easy printing; or
  • Read it online using the links above; or
  • If you would like to obtain a free copy of the printed fact sheet please contact the ABA:
    • E-mail: send your e-mail to (don’t forget to include your full name and mailing address)
    • Telephone: 1800 009 180 (freecall)
    • Post: write to us at Australian Bankers’ Association, Level 3, 56 Pitt Street, Sydney NSW 2000.

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This website gives information of a general nature and is not intended to be relied on by readers as advice in any particular matter. We suggest that you consult your financial planner on how this information may apply to your own circumstances.