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Who can help?

Contacting your bank

Bank Phone number Website
Adelaide Bank 13 22 20 (within SA)
1300 65 22 20 (outside SA)
AMP Banking 13 30 30
ANZ 13 33 33
Bank of Cyprus 1300 660 550
Bank of Queensland 1300 55 72 72
Bankwest 13 17 18
Bendigo Bank 1300 366 666
Citibank 13 24 84
Commonwealth Bank 13 22 21
HSBC 1300 308 008
ING DIRECT 133 464
Laiki Bank 1300 888 700
Macquarie Bank 02 8232 3333
National Australia Bank 13 22 65
Rabo Bank 1300 30 30 33
St George Bank 13 33 30
Suncorp 13 11 55
Westpac 132 032

The Australian Crime Commission

The Australian Crime Commission operates an Identity Fraud intelligence facility that can assist victims in notifying some Australian and State government agencies that their identity has been stolen.

Tel: (02) 6243-6666

Australian Police (Local State or Territory Police)

In the first instance, identity theft should be reported to your local State or Territory police. You can contact the Police Assistance Line or visit your local Police station.

Tel: 131 444 - Police Assistance Line, for all States and Territories.

Australian Federal Police

The Australian Federal Police (AFP) is the Commonwealth's primary law enforcement agency and the chief source of advice to the Australian Government on policing issues. Its role is to enforce Commonwealth criminal law and protect commonwealth and national interests from crime in Australia and overseas. The AFP is also Australia's international law enforcement and policing representative.

For operational policing, the AFP provides national leadership as a member of the Identity Crime Taskforce, which comprises members drawn from a number of Australian and State Government agencies.

Tel: 02 6223 3000 - National Headquarters (Canberra)

Australian High Tech Crime Centre

The role of the Australian High Tech Crime Centre is to provide a national coordinated approach to combating serious, complex and/or multi-jurisdictional high tech crimes.

If you believe that your identity has been compromised through complex scams on the  (such as false banking or other e-commerce websites), or the use of malicious software (such as viruses) to compromise your home or business computer, please use the on-line crime reporting facility .

Tel: 02 6223 3000

Credit Reporting Agencies

Credit-reporting agencies (such as the ones listed below) provide information on your credit history to credit providers and businesses. These agencies maintain a file on the credit accounts applied for or opened in your name. You are entitled to access your own credit file and there is usually a fee involved. If you find fraudulent activity on your credit file, you can prevent possible further misuse of your identity.

Veda Advantage
Public Access Division
Credit Reference Association of Australia
PO Box 966

Tel: Public Enquiries: 1300 762 207
Australia website:

Dun and Bradstreet (Australia) Pty Ltd
Attention: Public Access Centre
PO Box 7405
St Kilda Rd VIC 3004

Tel: 13 23 33
Australia website:

Tasmanian Collection Service for Tasmanian residents
Box 814H Hobart 7001 or
Box 525F Launceston 7250 or
Box 241 Devonport 7310 or
Box 355 Burnie 7320

You can also contact the Tasmanian Collection Service on
Tel: (03) 6223 5599

Federal Privacy Commissioner

Access to and management of personal information, including that contained on your credit file is governed by the Federal Privacy Act 1988, and the Act is enforced by the Office of the Federal Privacy Commissioner. View their website if you want to find out more about your privacy rights, or contact the hotline if you want to make a specific enquiry or lodge a complaint against a credit agency.

Office of the Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 2001

Privacy Hotline: 1300 363 992
Fax: (02) 9284 9666

Australian Securities and Investments Commission (ASIC)

The Australian Securities and Investments Commission (ASIC) maintains Australia's public database of 1.3 million companies. They register new companies, record changes in structure and ownership of ongoing companies, and deregister defunct companies. If you suspect your identity has been fraudulently used in the creation or amendment of a company record, contact ASIC on:

Tel: 1300 300 630

ASIC’s consumer website, MoneySmart contains information about how to identify and avoid different financial scams and swindles as well as warnings about the latest scams. For more information visit

To nominate a scam for ASIC’s annual “Pie in the Sky” awards for the most outrageous scam, email the details to or fax hard copy entries to (02) 9911 2642.

Australian Tax Office

The Australian Taxation Office is the Government’s principal revenue collection agency, and is part of the Treasurer’s portfolio. Its role is to manage and shape tax, excise and superannuation systems that fund services for Australians.

A tax file number or TFN is a nine digit number issued by the Tax Office to identify your tax records. It’s one of your most important forms of identification in Australia. It’s yours for life and keeping it secure is a good defence against identity theft.

Click here for more information from the Tax Office on identity theft and your tax file number.


Centrelink is an Australian Government agency delivering a range of social security payments and services to the Australian community,  However, there are people who don't provide Centrelink with the correct details of their personal circumstances (or a change in circumstances) that they are obliged to disclose. Centrelink carries out a range of regular reviews to make sure the right customer is paid the right amount. If you believe your identity may have been used illegally by someone to obtain a payment they are not entitled to, contact Centrelink.

  • Report a suspected fraud online at;
  • Telephone the Centrelink Report a Fraud line on 13 7230.

Insolvency and Trustee Service Australia (ITSA)

ITSA is an agency within the portfolio of the Australian Government Attorney-General's Department, responsible for personal bankruptcy and insolvency law. If you suspect your identity has been used to commit bankruptcy fraud, write to ITSA at:

Website: or

(For NSW and Queensland)
ITSA Fraud Investigations
Level 13
340 Adelaide Street


PO Box 10443, Adelaide Street

(For all other states and territories)

ITSA Fraud Investigations
Level 10, Melbourne Central
360 Elizabeth Street



This website gives information of a general nature and is not intended to be relied on by readers as advice in any particular matter. We suggest that you consult your financial planner on how this information may apply to your own circumstances.